Directed Storytelling + Journey Mapping for Deep Engagement (and better service design)

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A key question in my practice is this: “how do I continue to…

Tweets of Note…

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There is, of course, no substitute for attending events in person.…

Engagement in the Age of “Truth Decay”

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Polarization. Confirmation bias. Fake news. What does it mean…

2018 Iap2 North American Conference: Three key lessons

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The iap2 North American conference that took place in Victoria…

Informed Humility: Research, and Still Know that You Don’t Know (everything)

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I said it during a course just a few weeks back: “We need to…

Get Engaged and Help Shape the Future of iap2 Canada

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Formed in 1992 by two public participation (P2) professionals…

Top Five Learnings from the D+A Facilitating Engagement Workshop

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For two days over a beautiful, sunshine-filled June week in Vancouver,…

Reflections after a Month in the Engagement World

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After a very busy first month, jumping in on several engagement…

The International Association of Facilitators (IAF) conference is coming

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This week (May 2 - 5) I’ll be heading back to my Ottawa roots…