Directed Storytelling + Journey Mapping for Deep Engagement (and better service design)

A key question in my practice is this: “how do I continue to…

Tweets of Note…

There is, of course, no substitute for attending events in person.…

Engagement in the Age of “Truth Decay”

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Polarization. Confirmation bias. Fake news. What does it mean…

2018 Iap2 North American Conference: Three key lessons

The iap2 North American conference that took place in Victoria…

Informed Humility: Research, and Still Know that You Don’t Know (everything)

I said it during a course just a few weeks back: “We need to…