Entries by Jessica Delaney

Communicating in the Post-Truth Era: A Three-Part Special

In our January newsletter, I shared my top three engagement trends for 2017. One of them included the oversimplification of complex issues in a “post-truth” era. Oxford’s word of the year for 2016 was coined in part in order to describe Brexit and the US presidential election. The Guardian characterized it as: an adjective describing […]

Day 10: Shared Values Yield Compromise for Consensus

There are positions, interests and values in the world of stakeholders. When focused on positions, two parties are furthest apart. It’s a zero-sum game. Having a position is like: “No way are you going to build that new condo.” From the perspective of interests, we are closer together – but there is still a divide. It’s a […]

Day 7: Create an Environment of No Surprises

Except for at Christmas time, and maybe the occasional birthday, most people don’t like surprises – particularly in an engagement setting or when focused on process. What does it mean? In the context of public and stakeholder engagement, creating an environment of no surprise means just that: There should be no surprises in the process […]