Many engagement professionals would likely say this is the most important engagement principle. It connects to so many others: never guess, process before content, avoiding surprises, and more. What does it mean? To engage early centres around the most important part about this principle: to communicate the intention to make a decision, without already having […]
Today’s D+A principle is one of my personal favourites: Hope is not a Strategy. You may have thought this when you heard someone say, “Let’s just hope for the best”… without planning for the worst. In fact, not having any strategy is worse than a bad strategy – because even with a bad strategy, you […]
The following article was published in the February 2016 issue of Boards: Official Publication of the Governance Centre of Excellence. To download a free copy of the issue, click here. Download a PDF of the article here: P.25-GCE-BOARDS-Feb2016 Richard Delaney of Engage Delaney, and long-time engagement professional specializing in health care, partnered with the Governance […]
This post is a continuation from All About Decision Statements: Part 1. Getting the decision statement right is important because it establishes the scope of what is being decided. Once adequately documented, we can “look inside” the scope of the decision to determine what is on the table for engagement and what’s not. Being able […]
If you have taken International Association of Public Participation (IAP2) training with Engage Delaney, you’ve likely heard a lot about the “decision statement” – and why it’s important. It’s also possible that you have wrestled with how to formulate a decision statement in the context of your own work, either during or after the […]
Isn’t it wonderful the effects a few days of holidays away from the office can have? With time to be still and gather together for several delicious meals over the past couple of weeks, punctuated by walks in the mountains and downhill skiing, I’ve had the time to reflect on how lucky I am. This […]
How can the heroic actions of a merchant marine captain – captured by pirates and enduring a five-day, life threatening ordeal – relate to community and stakeholder engagement? Well, the great thing about leadership, perseverance, and the lessons that come from extraordinary life experiences is that we can often find connections to our own circumstances. […]
If you regularly receive Newsletters from the Ontario Hospital Associations, you will have noticed that in February we are partnering with them for three events on patient engagement, experience and relations. Patient and public engagement in the health sector has been one of Delaney’s main areas of focus, and we have seen, planned, led, and […]
