Directed Storytelling + Journey Mapping for Deep Engagement (and better service design)

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A key question in my practice is this: “how do I continue to…

Tweets of Note…

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There is, of course, no substitute for attending events in person.…

Engagement in the Age of “Truth Decay”

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Polarization. Confirmation bias. Fake news. What does it mean…

2018 Iap2 North American Conference: Three key lessons

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The iap2 North American conference that took place in Victoria…

Informed Humility: Research, and Still Know that You Don’t Know (everything)

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I said it during a course just a few weeks back: “We need to…

The International Association of Facilitators (IAF) conference is coming

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This week (May 2 - 5) I’ll be heading back to my Ottawa roots…

Self Reflection and the Engagement Specialist

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“We cannot change what we are not aware of, and once we are…

Calling All Facilitators: IAF Conference Submissions Now Open

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Are you a facilitator or a workshop leader? Do you have a…

Day 8: Approach Conflict with Compassion, Curiosity

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We could write a lot about today's principle. How to manage high…