Facilitating Engagement

Facilitating Engagement – the fulcrum of effective engagement

The engagement cycle includes several discrete and integrated…

Being Your Own HERO

On a recent flight on Air Canada, I took a quick read of an EnRoute…

Directed Storytelling + Journey Mapping for Deep Engagement (and better service design)

A key question in my practice is this: “how do I continue to…

Tweets of Note…

There is, of course, no substitute for attending events in person.…

Engagement in the Age of “Truth Decay”

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Polarization. Confirmation bias. Fake news. What does it mean…

2018 Iap2 North American Conference: Three key lessons

The iap2 North American conference that took place in Victoria…

Informed Humility: Research, and Still Know that You Don’t Know (everything)

I said it during a course just a few weeks back: “We need to…

The International Association of Facilitators (IAF) conference is coming

This week (May 2 - 5) I’ll be heading back to my Ottawa roots…

Self Reflection and the Engagement Specialist

“We cannot change what we are not aware of, and once we are…