Happiness Equation

By Jessica Delaney, Principal, Engagement + Communications Neil…

Being the Calm in the Storm

By Jessica Delaney, Principal, Engagement + Communications I…

Engaging with SANYAS Indigenous Cultural Safety Training

Over the past 8 weeks, I completed the SANYAS Indigenous Cultural…
Facilitating Engagement

Facilitating Engagement – the fulcrum of effective engagement

The engagement cycle includes several discrete and integrated…

Being Your Own HERO

On a recent flight on Air Canada, I took a quick read of an EnRoute…

Directed Storytelling + Journey Mapping for Deep Engagement (and better service design)

A key question in my practice is this: “how do I continue to…

Tweets of Note…

There is, of course, no substitute for attending events in person.…

Engagement in the Age of “Truth Decay”

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Polarization. Confirmation bias. Fake news. What does it mean…

2018 Iap2 North American Conference: Three key lessons

The iap2 North American conference that took place in Victoria…