Key Learnings from a Cultural Safety and Cultural Humility Webinar

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Yesterday, on September 6, BC Patient Safety & Quality…

Quality Forum 2017: Increasing Patient Participation

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Unless you have been very busy and purposefully ignoring…

Engagement Forecast for 2017

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Around this time last year, I wrote an outlook for 2016 around…

On the 12th Day... Christmas Wishes from D+A

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We hope you have enjoyed our 12 Days of Christmas blog series,…

Sparking a New Interest

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The Ottawa office hosted a Grade 9 student, Sarah, on Nov. 2,…

Then and Now: Towards a Durable Decision on Canada Post

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It might be the peak of summer – when Canadians are all at…
Jenn Holland

This Simple Scope Exercise May Reduce Engagement Anxiety

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When there is a complex decision to be made, it can be easy to…
Richard M. Delaney

Helping Boards to Get Engaged

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The following article was published in the February 2016 issue…
Jenn Holland

Confessions of an Interrupter (and a Few Listening Tips)

I realized with dread recently that I am an interrupter. It’s…