Back to school it is for the Delaney + Associates (D+A) training team, as we prepare for our busiest training season ever. It’s interesting that just in the last few days, I’ve noticed customer service training for Tim Hortons’ staff, driver training for city bus drivers, and advanced care training for paramedics – of course, I also see all the registrations for our engagement and facilitation courses.
The importance of job-related training to the prosperity, well-being and safety of organizations and communities really hit home. The positive feedback from our participants and solid results for our clients tell us we are making a difference, in our little corner of the world. All the best to learners – young and old – everywhere!
iap2 Foundations Training
The next D+A public iap2 Foundations program is in Vancouver, October 2-6. Limited space is available. Register here. We have other courses coming up in Dawson Creek, Calgary and Toronto. Our full public iap2 training schedule can be seen here.
Our new location – Kelowna – was very popular as we can tell by our sold-out Planning course! So, we’ll be back in Kelowna next fall, September 24-28, 2018. Want to lock in your spot for next year? Use the code CU2018 to register for this program, before the end of 2017, for a total 15% discount on your tuition. Register here.
Facilitating Engagement Workshop
Our first-ever public Facilitating Engagement workshop was held in Vancouver in June, and was well received. We have delivered this workshop dozens of times over the past several years, to a wide variety of organizations as an in-house workshop. Our iap2 participants have been asking for this training to further their public participation skills – notably to facilitate their sophisticated engagement designs.
What did we hear from our participants?
“Thanks again. Perfect complement to the IAP2 Foundations course. Was a pleasure learning from you. Merci.” – Marketing and Communications, Squamish
“I highly appreciated the opportunity to learn from facilitation consultants about good consultation that I apply frequently as a consultant myself. This type of collaboration and support is so valuable in bringing quality to my sector. I will apply what I learned immediately.” – Member Engagement Manager/Consultant, Vancouver
Please call our course registrar, Valerie, at 613-837-5890, for more information, if your organization is interested in hosting this workshop.
This workshop deals with the challenges of being the decision-maker and facilitator. Topics include:
- Understanding the conflicting roles of being decision-maker (content expert) and facilitator (process expert)
- Establishing process authority, in order to get things done
- Planning for success (setting objectives and developing detailed agendas)
- Building rapport and creating a positive space for understanding and collaboration
- Defining, anticipating and managing perceptual risk, conflict, and even outrage
- Managing the process for collaboration and decision-making
- Using strategies to deal with difficult situations and high emotions
- Understanding and using group dynamics as a facilitation tool
- Supporting deliberation and consensus building
- Adding to your facilitator’s toolkit several facilitation techniques you can adapt, or improvise, to suit your situation
- Managing engagement projects (mapping the decision, identifying opportunities and risks, and managing the work)
- Being a reflective practitioner and developing strategies for continuous growth