Custom Training

Our adult education experts provide results-based and cost-effective training products to help you build organizational capacity and maximize typically scarce training resources.

The Delaney + Associates courses below can be custom-fit to meet your training needs. We’ll start by getting to know you, talking with your people, and learning about your organization’s culture. Then we’ll work together to develop the best training solution.

Please call Valerie at 613-837-5890 for more information.

Managing Public Consultation Projects

The purpose of the course is to demonstrate how policy, program and project managers or officers can project manage public consultation without direct involvement in the process. This course supports skill building and provides the management tools that empower managers and officers to direct consultants or delegate staff through the needs analysis, planning design, implementation and follow-up phases of the engagement cycle. This two-day course combines theory and practice, with lectures, whole-group discussions and small-group work, including case studies.

Why is this course important? Managers and officers in government and companies increasingly are expected to include a significant public consultation component while developing or revising plans, programs, policies or regulations. Recent initiatives to make governments more transparent and accountable have created a high level of expectation for public involvement in national, regional and local decision-making.

Managing Emotions in Community Engagement

This one-day course, also called the Engagement Bootcamp, builds knowledge and skill, in order to help participants identify the potential for, manage, and reduce conflict and emotion in community engagement events.

Participants will:

  • Assess their personal conflict styles
  • Understand the anatomy of conflict
  • Review the dimensions of group dynamics
  • Discuss the concepts: needs, interests, positions and values
  • Develop and practise interventions for dealing with difficult behaviour
  • Define rapport and understand its importance in a professional meeting situation
  • Review a number of techniques, including active listening and non-violent communication, to use in emotionally-charged situations

Why is this course important? Conflict is natural and even healthy, but conflict that is not managed productively can derail the best of plans. A reflective practitioner understands the dimensions of conflict and their own conflict hot buttons. This supports the ability to use strategies to convert potentially negative energy into productive energy –  to best serve the needs of the group and the decision or process at hand.

Facilitating Collaborative Decisions

This two-day course on facilitating small groups will enable policy, program and project managers, community leaders, elected officials and consultants to fully engage small groups in order to facilitate collaborative decision-making. This course is ideal for people who lead teams or projects where diverse groups need to think, plan and act together. This course will equip you to create inclusive decision frameworks, learn techniques for engaging participants and develop the skills necessary to use these techniques effectively.

Why is this course important? A facilitator is someone who is responsible for designing and managing a process that empowers individuals and teams, in order to achieve their goals and objectives. This involves creating the space and managing the process for collaboration and decision-making. This course is a practical skill-building learning opportunity.

Train the Trainer

This Train the Trainer course is a knowledge management and capacity-building solution. It trains internal trainers to facilitate knowledge transfer and skill development while building relationships within and across organizations. Its summary objective is to develop awareness, knowledge and skill in the context of adult training. This two-to-four day course supports the theory of adult learning with a highly interactive agenda of individual and small-group exercises.

Why is this course important? People are an organization’s greatest asset, and training is an investment in their performance and the corporate bottom line. Internal training is one of the most effective ways to get corporate knowledge and information to the right people, at the right time. In the face of often-scarce resources, this course is a cost-effective, results-based approach for maximizing internal training resources.

Presentation Skills for Science-Based Professionals

This course is designed to strengthen the presentation skills of science-based professionals, so they can prepare and deliver effective, timely and results-based presentations, on behalf of their organizations. This two- or three-day course is engaging and practical, as each participant works through the entire presentation cycle in the context of a work-relevant presentation.

Why is this course important? The demand for increased stakeholder and public engagement in decision-making and the need for greater transparency in government, in addition to on-going organizational requirements, mean that many professionals find themselves making presentations within and outside of their organizations. Making presentations is an important task for professionals, but it is often time-consuming and competes with day-to-day work responsibilities. This course simplifies the presentation planning cycle and helps participants save time and build confidence.