Custom Training

Our adult education experts provide results-based and cost-effective training products to help you build organizational capacity and maximize typically scarce training resources.

The Delaney + Associates courses below can be custom-fit to meet your training needs. We’ll start by getting to know you, talking with your people, and learning about your organization’s culture. Then we’ll work together to develop the best training solution.

Please call Valerie at 613-837-5890 for more information.

Facilitating Engagement Workshop

This two-day workshop is for individuals who want to further their community and stakeholder engagement skills, by strengthening the facilitation skills needed to back up their engagement designs. Many individuals who take this workshop have taken iap2 training from us, but this is not a prerequisite as the workshop gives an overview of D+A engagement best practices. This workshop is also for anyone who wants a comprehensive overview of facilitation fundamentals that can be applied to virtually any situation where a group comes together for collaborative decision-making.

This workshop deals with the challenges of being the decision-maker and facilitator. Topics include:

  • Understanding the conflicting roles of being decision-maker (content expert) and facilitator (process expert)
  • Establishing process authority, in order to get things done
  • Planning for success (setting objectives and developing detailed agendas)
  • Building rapport and creating a positive space for understanding and collaboration
  • Defining, anticipating and managing perceptual risk, conflict, and even outrage
  • Managing the process for collaboration and decision-making
  • Using strategies to deal with difficult situations and high emotions
  • Understanding and using group dynamics as a facilitation tool
  • Supporting deliberation and consensus building
  • Adding to your facilitator’s toolkit several facilitation techniques you can adapt, or improvise,  to suit your situation
  • Managing engagement projects (mapping the decision, identifying opportunities and risks, and managing the work)
  • Being a reflective practitioner and developing strategies for continuous growth

Why is the course important? Many individuals who are responsible for planning and implementing engagements on behalf of their organizations are asked to facilitate them as well. Facilitation skills, however, are very different from engagement planning and design skills – and they are absolutely critical to the success of engagement initiatives.  Afraid of the angry crowd? Many people are – some with good reason! This workshop is a very interactive, skill-building learning opportunity showcasing concepts and tools for immediate application.

How do I register?

Please check  for the next public workshop. Organizational inquiries should be directed to 

What do our participants say about the Facilitating Engagement Workshop?

“Richard, you’re fantastic! I enjoyed my past IAP2 session with you, but even more the last two days because I feel it was nearer my needs as I will be more and more asked to facilitate processes. I loved your sweet and delicate approach. We learned tricks as you taught theory and just observed you. I appreciate your approach to note 3 things to put in practise in the next months, years. I commit to stick to that! Thank you so much to share that much with us.”

(Montreal, January 2017)

“This course was a useful tool to enhance my facilitator skills when leading project teams. I left this course feeling empowered and more confident in leading groups toward meaningful decision-making.”

(Surrey, February 2017) Coordinator, Special Initiatives/Projects, Vancouver

“Extremely knowledgeable presenter, greatly appreciated the personal stories. Provided excellent opportunities for practicing facilitation. Appreciated the open dialogue about what those practicing could do well.”

(Surrey, February 2017) Director, Mental Health and Substance Use, Vancouver

“Thanks again. Perfect complement to the IAP2 Foundations course. Was a pleasure learning from you. Merci.”

(Vancouver, June 2017) Marketing and Communications, Squamish

“This has been the most valuable C.E. course I have taken in my career to date. The facilitation was authentic and a gold standard to strive to in my own practice, and the tangible take-aways from this workshop are what really sets it apart. I look forward to opportunities to participate in future Delaney + Associates.”

(Vancouver, September 2017) Sr. Project Manager, Vancouver

“This course is useful for anyone from those who regularly facilitate courses to those who run small team meetings. I would highly recommend it.”

 (Prince George, October 2017) Human Resources Assistant, Prince George

“I loved learning in this way. People were supported in exploring their learning needs, sharing experiences and building confidence. Jessica is the kind of person I would love to have as a mentor in this area. Thank you for sharing your stories and expertise so generously.”

 (Prince George, October 2017) Project Manager, Prince George

Managing Public Consultation Projects

The purpose of the course is to demonstrate how policy, program and project managers or officers can project manage public consultation without direct involvement in the process. This course supports skill building and provides the management tools that empower managers and officers to direct consultants or delegate staff through the needs analysis, planning design, implementation and follow-up phases of the engagement cycle. This two-day course combines theory and practice, with lectures, whole-group discussions and small-group work, including case studies.

Why is this course important? Managers and officers in government and companies increasingly are expected to include a significant public consultation component while developing or revising plans, programs, policies or regulations. Recent initiatives to make governments more transparent and accountable have created a high level of expectation for public involvement in national, regional and local decision-making.

Managing Emotions in Community Engagement

This one-day course, also called the Engagement Bootcamp, builds knowledge and skill, in order to help participants identify the potential for, manage, and reduce conflict and emotion in community engagement events.

Participants will:

  • Assess their personal conflict styles
  • Understand the anatomy of conflict
  • Review the dimensions of group dynamics
  • Discuss the concepts: needs, interests, positions and values
  • Develop and practise interventions for dealing with difficult behaviour
  • Define rapport and understand its importance in a professional meeting situation
  • Review a number of techniques, including active listening and non-violent communication, to use in emotionally-charged situations

Why is this course important? Conflict is natural and even healthy, but conflict that is not managed productively can derail the best of plans. A reflective practitioner understands the dimensions of conflict and their own conflict hot buttons. This supports the ability to use strategies to convert potentially negative energy into productive energy –  to best serve the needs of the group and the decision or process at hand.

Facilitating Collaborative Decisions

This two-day course on facilitating small groups will enable policy, program and project managers, community leaders, elected officials and consultants to fully engage small groups in order to facilitate collaborative decision-making. This course is ideal for people who lead teams or projects where diverse groups need to think, plan and act together. This course will equip you to create inclusive decision frameworks, learn techniques for engaging participants and develop the skills necessary to use these techniques effectively.

Why is this course important? A facilitator is someone who is responsible for designing and managing a process that empowers individuals and teams, in order to achieve their goals and objectives. This involves creating the space and managing the process for collaboration and decision-making. This course is a practical skill-building learning opportunity.

Train the Trainer

This Train the Trainer course is a knowledge management and capacity-building solution. It trains internal trainers to facilitate knowledge transfer and skill development while building relationships within and across organizations. Its summary objective is to develop awareness, knowledge and skill in the context of adult training. This two-to-four day course supports the theory of adult learning with a highly interactive agenda of individual and small-group exercises.

Why is this course important? People are an organization’s greatest asset, and training is an investment in their performance and the corporate bottom line. Internal training is one of the most effective ways to get corporate knowledge and information to the right people, at the right time. In the face of often-scarce resources, this course is a cost-effective, results-based approach for maximizing internal training resources.

Presentation Skills for Science-Based Professionals

This course is designed to strengthen the presentation skills of science-based professionals, so they can prepare and deliver effective, timely and results-based presentations, on behalf of their organizations. This two- or three-day course is engaging and practical, as each participant works through the entire presentation cycle in the context of a work-relevant presentation.

Why is this course important? The demand for increased stakeholder and public engagement in decision-making and the need for greater transparency in government, in addition to on-going organizational requirements, mean that many professionals find themselves making presentations within and outside of their organizations. Making presentations is an important task for professionals, but it is often time-consuming and competes with day-to-day work responsibilities. This course simplifies the presentation planning cycle and helps participants save time and build confidence.