The Spectrum and my home office

By Jessica Delaney, Principal, Engagement + Communications Recently,…

Being the Calm in the Storm

By Jessica Delaney, Principal, Engagement + Communications I…

Technique Focus – The Bridge 

By Jessica Delaney, Principal - Engagement + Communications,…

Engaging with SANYAS Indigenous Cultural Safety Training

Over the past 8 weeks, I completed the SANYAS Indigenous Cultural…
Facilitating Engagement

Facilitating Engagement – the fulcrum of effective engagement

The engagement cycle includes several discrete and integrated…

Directed Storytelling + Journey Mapping for Deep Engagement (and better service design)

A key question in my practice is this: “how do I continue to…

Tweets of Note…

There is, of course, no substitute for attending events in person.…

Engagement in the Age of “Truth Decay”

Polarization. Confirmation bias. Fake news. What does it mean…

2018 Iap2 North American Conference: Three key lessons

The iap2 North American conference that took place in Victoria…