Facilitating Engagement

Facilitating Engagement – the fulcrum of effective engagement

The engagement cycle includes several discrete and integrated…

Being Your Own HERO

On a recent flight on Air Canada, I took a quick read of an EnRoute…

Directed Storytelling + Journey Mapping for Deep Engagement (and better service design)

A key question in my practice is this: “how do I continue to…

Tweets of Note…

There is, of course, no substitute for attending events in person.…

Engagement in the Age of “Truth Decay”

Polarization. Confirmation bias. Fake news. What does it mean…

2018 Iap2 North American Conference: Three key lessons

The iap2 North American conference that took place in Victoria…

Informed Humility: Research, and Still Know that You Don’t Know (everything)

I said it during a course just a few weeks back: “We need to…

The International Association of Facilitators (IAF) conference is coming

This week (May 2 - 5) I’ll be heading back to my Ottawa roots…

Self Reflection and the Engagement Specialist

“We cannot change what we are not aware of, and once we are…