Directed Storytelling + Journey Mapping for Deep Engagement (and better service design)

A key question in my practice is this: “how do I continue to…

Tweets of Note…

There is, of course, no substitute for attending events in person.…

Engagement in the Age of “Truth Decay”

Polarization. Confirmation bias. Fake news. What does it mean…

2018 Iap2 North American Conference: Three key lessons

The iap2 North American conference that took place in Victoria…

Informed Humility: Research, and Still Know that You Don’t Know (everything)

I said it during a course just a few weeks back: “We need to…
Richard M. Delaney

Get Engaged and Help Shape the Future of iap2 Canada

Formed in 1992 by two public participation (P2) professionals…

Reflections after a Month in the Engagement World

After a very busy first month, jumping in on several engagement…

So You Think You’re Certifiable? Five Tips for Becoming a CP3 through iap2 Canada

It’s that time of year… work planning and professional development…

Understanding, Reconciliation and Plain Old Respect

Yesterday, in the House of Commons, the Prime Minister announced…