Day 11: Build Relationships Through Authentic Engagement

Imagine this: We sometimes tell clients not to engage. Why?…

Day 10: Shared Values Yield Compromise for Consensus

There are positions, interests and values in the world of…

Day 9: Create Brilliant Process, Beginning with the End in Mind

  Many of the principles that we covered last week come together…

Day 8: Approach Conflict with Compassion, Curiosity

We could write a lot about today's principle. How to manage high…

Day 7: Create an Environment of No Surprises

Except for at Christmas time, and maybe the occasional birthday,…
Richard M. Delaney

Day 6: Decide Together by Thinking Together

Today’s Christmas thought is simple to agree with, but…

Day 5: Engage on Process Before Content

Jumping right into the pool, cutting fresh tracks, or launching…

Day 4: Engage Early and Often

Many engagement professionals would likely say this is the…
Richard M. Delaney

Day 3: Hope is not a Strategy

Today’s D+A principle is one of my personal favourites:…