Training

About COVID-19 and Registering for Training Workshops and Courses

If you choose to change your training plans with Delaney, we understand. You can cancel or re-schedule any course registration with a full refund up to 72 hours before the course start date; however, non-attendance, without cancellation, is subject to full payment. This policy is in effect until further notice, due to COVID-19 uncertainties. We reserve the right to reschedule or cancel a course within two weeks of a start date, due to insufficient registration.

This policy will be in effect until further notice.

By popular demand in these interesting times, Delaney is pleased to offer the iap2 Planning for Effective Public Participation course virtually in two online formats. Delaney is pleased also to offer the iap2 Techniques for Effective Public Participation course in an online format. Please see our updated Training Page for more information.

Take good care and stay well.

The D+A Training Team

Our training team takes pride in providing great customer service and creating dynamic learning environments, while skillfully sharing our knowledge and expertise.

Whether you participate in a Delaney + Associates customized course, or our International Association for Public Participation (IAP2)-licensed training, you’re guaranteed to work with dedicated, talented trainers. We start by getting to know you and work hard to ensure your learning goals and objectives are met.

Training resources are scarce – and time away from work precious. We understand that, and make sure you leave with the type of knowledge, tools and skills you can use on the job right away.

Please contact Valerie at 613-837-5890 to talk about your training needs.

Register

Sign up today for one of our upcoming IAP2 Foundations Program courses. We’ve got dates coming up in Vancouver, Toronto and Calgary.

Upcoming IAP2 Foundations Courses

Course schedules, curriculum information, locations and more are all available here. Learn more about the IAP2 Foundations in Public Participation course, who should take it and what you’ll learn.

Facilitating Engagement Workshop

This two-day, interactive workshop is ideal for anyone facilitating group processes or running meetings. We are offering two courses in 2020: Vancouver, June 24-25 and Toronto, November 25-26.

iap2 Decision Makers

The seminar is an effective platform for discussing organizational goals and strategies relating to community and stakeholder engagement and helps decision makers get the best value from a public participation process. The seminar looks at the foundations of authentic engagement from a decision maker’s point of view and offers a perspective on how public participation can be integrated into the overall project plan.

What our participants say about us

Not only knowledgeable but very entertaining. Nothing is worse than a boring trainer and Jessica is nothing close to boring and made the sessions go quickly but very engaged.

Legislative ServicesKelowna, September 2019, iap2 Foundations Course

The content I found most enjoyable to learn was your approach to how you host your training space! Your stories are very relational. You are a change champion and ally.

Regional Health Liaison, VancouverVancouver, September 2019, Facilitating Engagement Workshop

Jessica was a fantastic facilitator – truly demonstrated best practice while leading the training. Just having the chance to watch her work was a learning in itself.

SEI-VS, Seattle, WAVancouver, May 2019, iap2 Foundations

Presenter was engaging, materials were well presented. Different tools were used to facilitate and assist different type of learning (videos, graphics, sharing experiences).

Improvement CoordinatorVancouver, May 2019, iap2 Foundations

Jessica Delaney was an excellent facilitator who was not just engaging but full of wisdom and practical advice. The content was broad, but she delivered it expertly and never lost the room’s attention. In my role in marketing, I have new tools and directly applicable strategies to gain a better understanding of stakeholder needs.

Divisional Manager, Marketing & Communications, NanaimoVancouver, May 2019, iap2 Foundations

A refresher on what real engagement means and its power.

Executive DirectorVancouver, May 2019, iap2 Decision Makers Workshop

I drove 1 ½ to 2 hours each direction (from home) to attend the five-day training. Despite long, full days and the commute, I felt completely energized to the end. Thank you for your brilliant facilitation Jessica!

Executive DirectorVancouver, April 2019, iap2 Foundations

The iap2 workshop delivered by Delaney + Associates was wonderfully facilitated, providing expert examples of how we as an organization can better engage!

Development CoordinatorVancouver, April 2019, iap2 Foundations

Staff in email correspondence were prompt and courteous, clear and really wonderful to work with. Richard is a fun, positive and energetic facilitator. Gutsy statement – “best adult learning ever!!”

ParticipantCalgary, March 2019, iap2 Foundations

I enjoyed iap2 Planning. As a practitioner of 7+ years, the session served as a great foundations refresher and it also encouraged me to revisit my day to day engagement practices and to think outside the box.

Public Affairs Advisor, CalgaryCalgary, March 2019, iap2 Foundations

Amazing course! Such a great learning opportunity for people of all experience levels. Facilitator was engaging and kept the content fun. I would recommend to anyone who deals with the public!

Public Affairs Advisor, CalgaryCalgary, March 2019, iap2 Foundations

This course opened my eyes to a wider scope of what Public Participation can be. I can’t wait to swap out my old techniques for a few new ones in my Public Affairs tool box.

Public Affairs CoordinatorCalgary, March 2019, iap2 Foundations

Richard was an informative, positive presenter who got through the material in a timely fashion and helped us have authentic conversations and learn how to have them with the public.

City CouncillorCowichan, February 2019, iap2 Public Participation for Decision Makers

Provocative and insightful training that can be incorporated into any field, yet be constantly improved upon thorough reflection, it will never stagnate!

Health PromoterDartmouth, January 2019, iap2 Foundations

The course content was so critical to our work and the learning will make an important impact on improving the results we’ll achieve. Richard delivers the course content with such passion and enthusiasm that the 3 days were one of the best investments our team has made in training and development.

Regional DirectorVancouver, January 2019, iap2 Foundations

Richard is an excellent facilitator and delivers the material in a dynamic and engaging manner. His own experiences are invaluable to the learning.

Program ManagerVancouver, January 2019, iap2 Foundations

With over 10 years of engagement experience, I came into this course wondering what I would be able to learn from this course. I was overwhelmingly pleased with the engaging dialogue and perspectives provided by the facilitator and the participants in the room. I would highly recommend it to both seasoned and new engagement specialists who want to inject new energy and skills into their work.

VP, Stakeholder and Client Relations, Calgary, ABCalgary, October 2018, iap2 Foundations

Richard not only knows this field because he’s been there but he’s a masterful, passionate teacher. A rare, gifted combination. The best training course I’ve ever taken, fun learning-rich and left me wanting more! Thank you for a great week well spent!

Manager, Consumer Insights and Experience, TorontoToronto, November 2018, iap2 Foundation

A hugely valuable, interactive and learning filled course. Highly recommended for anyone working on projects or initiatives that would benefit from participation by the public (which is most)!

Director, Public Affairs & Community Engagement, VancouverVancouver, November 2018, iap2 Planning

This 4-day training session was very enjoyable, informative, relevant and provide excellent tools to support my engagement strategy for park projects.

Landscape Architect, Parks + Open Space, BurlingtonBurlington, November 2018, iap2 Foundations

This course exceeded my expectations! Though there was a ton of information over the three days, it was delivered in a manageable, digestible way. One of the best training sessions I have attended!

Community Health FacilitatorKelowna, September 2018, iap2 Foundations

Amazing, most worthwhile investment of time and learning in such a long time. Would recommend highly, very professional, relevant, important.

Transformation LeadKelowna, September 2018, iap2 Foundations

This course is essential for organizations that want to ensure that they are meaningfully engaging their stakeholders to build sound capitol, make critical decisions and focus on continuous improvement.

Superintendent Foothills School Division, High River, ABCalgary, October 2018, iap2 Foundations

Rick helped me look at how I conduct my day-to-day engagement activities in an entirely new way. I appreciate having a process to follow to ensure I hit all steps to success. Thank you!

Community Relations AdvisorCalgary, March 2018, iap2 Foundations

An amazing engaging training with practical, timely examples. Amazing job!

Participant, City of KingstonKingston, December 2018, iap2 Foundations

Jessica is one of the best trainers I have ever had professionally. She is intelligent, articulate, and best of all, she was able to give concrete real-life examples to help us understand the iap2 framework.

Stakeholder Relations, Vancouver, BCVancouver, October 2018, iap2 Foundations

Jessica is an excellent instructor. She brought what could potentially be dry material to life, illustrated with real life case studies, examples, tips and tricks, and exercises. I can’t wait to get to work!

Comms and Engagement ConsultantVancouver, October 2018, iap2 Foundations

This course should be a must for all communications and stakeholder relations professionals. I fond it so beneficial to be given clear structure to the engagement process. I also really enjoyed Richard’s facilitation – he created such a safe, comfortable space to learn in.

Stakeholder Relations Advisor, Medicine Hat, ABCalgary, October 2018, iap2 Foundations

The course content and tools were very helpful in developing a process for group work. The facilitators were amazing at keeping us engaged and on time.

Manager, Health AuthorityVictoria, January 2018, Facilitating Engagement

Jessica is an excellent instructor; engaging, professional knowledgeable and genuinely concerned about the learning experience of participants. The content was really brought to life by her real-world examples and experiences. I would highly recommend her as an instructor.

Manager, VictoriaVancouver, November 2018, iap2 Planning

This course changed the entire organization’s approach to engaging the public, and we will be better for it.

Admin Assistant, City of KingstonKingston, March 2018, IAP2 Foundations Course

iap2 training is a great foundation for those wanting to provide opportunities for truly meaningful, well-designed public participation. The instructor was engaging, creative and offered a plethora of professional experience to supplement /enhance course materials. Highly recommend!

Planner, BurlingtonBurlington, November 2018, iap2 Foundations

This should be required training for all municipalities! (this would benefit our communities and our democracy)

IT Administrator/Communications, County of Newell, ABCalgary, October 2018, iap2 Foundations

Merci Beaucoup! Vos conseils on été judicieux et les expériences partagée vont permettre de m’inspirer dans ma pratique.

Conseiller PrincipalMontreal, January 2017, Engagement Bootcamp

I thoroughly enjoyed both the planning and techniques portions of iap2. Will definitely be looking into the facilitation courses offered by D+A

PlannerCalgary, March 2018, iap2 Foundations

One of the best learning experiences I have taken part in. Benefits for all parts of any job.

Senior Communications AdvisorCalgary, March 2018, iap2 Foundations

If you work in the public sector and want to empower citizens to actively participate in civic discourse, this training is a must. The tools and techniques taught to conduct authentic public participation will deliver positive results in achieving buy in from citizens.

Media Relations CoordinatorCity of Vancouver, November 2017, IAP2 Foundations Course

Jessica delivered content in an engaging and entertaining manner, while drawing on a wealth of experience.

Engagement SpecialistVancouver, December 2017, IAP2 Foundations Course

Wonderful source of knowledge and skills related to the engagement of those directly impacted by program delivery.

ForensicsVictoria, November 2017, IAP2 Planning Course

Very informative and constructive. It opened my eyes to how much further we could take our Public Consultation processes.

Development Services ManagerDawson Creek, November 2017, IAP2 Foundations Course

About COVID-19 and Registering for Training Workshops and Courses

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