How do you measure your return on investment for engagement? How do you know if something truly was a success? This nine-hour online, trainer-facilitated course supports project managers, program leads, and those working in quality improvement to develop meaningful measures for engagement and a practical evaluation framework that demonstrates how engagement supports better decisions.
Deepen your knowledge and refine your skills with a focused look at how to develop meaningful evaluation measures and frameworks for effective engagement.
There is no pre-requisite, though a working knowledge of engagement concepts and practices – notably setting basic engagement and communications objectives – is expected. This course will be of most benefit to developing or advanced engagement professionals.
- Evaluation basics
- Engagement objectives, outcomes, and outputs
- Evaluation criteria: measures, indicators, sources of evidence
- Evaluation question design (qualitative and quantitative)
- Subjective and objective data collection
- Data documentation
- Data privacy
- Data analysis and evaluating objectives
- Reporting on results
- Evaluation frameworks
Our Participants Say…
Thank you to Delaney and Assoc. for creating an engaging space in which to learn from you and others in the group.
Awesome course that I would recommend to those interested in taking their approach to engagement evaluation to the next level.