Evaluating Engagement

How do you measure your return on investment for engagement? How do you know if something truly was a success? This nine-hour online, trainer-facilitated course supports project managers, program leads, and those working in quality improvement to develop meaningful measures for engagement and a practical evaluation framework that demonstrates how engagement supports better decisions.

Deepen your knowledge and refine your skills with a focused look at how to develop meaningful evaluation measures and frameworks for effective engagement.

There is no pre-requisite, though a working knowledge of engagement concepts and practices – notably setting basic engagement and communications objectives –  is expected.  This course will be of most benefit to developing or advanced engagement professionals.


  • Evaluation basics
  • Engagement objectives, outcomes, and outputs
  • Evaluation criteria: measures, indicators, sources of evidence
  • Evaluation question design (qualitative and quantitative)
  • Subjective and objective data collection
  • Data documentation
  • Data privacy
  • Data analysis and evaluating objectives
  • Reporting on results
  • Evaluation frameworks
    1 hour via Zoom
  • Introductory Evaluating Engagement Webinar
    September 11, 2024 @ 12 – 1 pm (PST) >> Register For This Webinar
  • 2024 DATES
    3 sessions of 3 hours (9 hours)
  • October 15, 16 and 17, 2024 @ 9:30 am – 12:30 pm PT / 12:30 pm – 3:30 pm ET

How to Register

1. Open the registration form below.

2. Save the form to your computer and fill it out.

3. Scan or email it to brenda@rmdelaney.com and rob@rmdelaney.com

Our Participants Say…

Great course! Clearly developed around a wealth of knowledge and experience. Looking forward to using these tools to show the value of our consultation projects and establish a strong baseline framework we can build on overtime.

Thank you to Delaney and Assoc. for creating an engaging space in which to learn from you and others in the group.

Awesome course that I would recommend to those interested in taking their approach to engagement evaluation to the next level.