Evaluating Engagement

How do you measure your return on investment for engagement? How do you know if something truly was a success? This nine-hour online, trainer-facilitated course supports project managers, program leads, and those working in quality improvement to develop meaningful measures for engagement and a practical evaluation framework that demonstrates how engagement supports better decisions.

Deepen your knowledge and refine your skills with a focused look at how to develop meaningful evaluation measures and frameworks for effective engagement.

There is no pre-requisite, though a working knowledge of engagement concepts and practices – notably setting basic engagement and communications objectives –  is expected.  This course will be of most benefit to developing or advanced engagement professionals.


  • Evaluation basics
  • Engagement objectives, outcomes, and outputs
  • Evaluation criteria: measures, indicators, sources of evidence
  • Evaluation question design (qualitative and quantitative)
  • Subjective and objective data collection
  • Data documentation
  • Data privacy
  • Data analysis and evaluating objectives
  • Reporting on results
  • Evaluation frameworks
    3 sessions of 3 hours (9 hours)
  • December 7, 8, 9, 2021
    9:30 a.m. to 12:30 p.m. PT / 12:30 p.m. to 3:30 p.m. ET)

How to Register

1. Open the registration form below.

2. Save the form to your computer and fill it out.

3. Scan or email it to valerie@rmdelaney.com and brenda@rmdelaney.com

Our Participants Say…

Thank you to Delaney and Assoc. for creating an engaging space in which to learn from you and others in the group.

Awesome course that I would recommend to those interested in taking their approach to engagement evaluation to the next level.