





If you choose to change your training plans with Engage Delaney, we understand. You can cancel or re-schedule any course registration with a full refund up to 72 hours before the course start date; however, non-attendance, without cancellation, is subject to full payment. This policy is in effect until further notice, due to COVID-19 uncertainties. We reserve the right to reschedule or cancel a course within two weeks of a start date, due to insufficient registration.
This policy will be in effect until further notice.
By popular demand in these interesting times, Delaney is pleased to offer the iap2 Planning for Effective Public Participation course virtually in two online formats. Delaney is pleased also to offer the iap2 Techniques for Effective Public Participation course in an online format. Please see our updated Training Page for more information. Check out our Facilitating Engagement Virtual Academy as well.
Take good care and stay well.
The D+A Training Team
Engage Delaney is highly regarded and much sought out for its International Association for Public Participation (IAP2) training.
We are very excited to announce the release of our Delaney iap2 Foundations Virtual Academies. Take your learning online, with participant-friendly rates and options. Our virtual academies are as intense and interactive as our in-person sessions! Dates for our iap2 Planning and Techniques Virtual Academies can be found at https://www.rmdelaney.com/training/upcoming-iap2-courses/#top
We have also released seven new courses under the Confidence and Refinement Series.
See our new training page for more information on each course.
Courses in the Confidence Series include: Introducing the Promise of Engagement, Foundations of Authentic Engagement, Facilitating Engagement Plans, Producing Virtual Meetings and Communicating for Engagement.
Courses in the Refinement Series include: Evaluating Engagement and Designing Engagement Surveys.
The Delaney group is truly The Engagement People. They took complicated engagement strategies and simplified them for those new to engagement. Thank you! I am looking forward to taking your Techniques training program.
Participant, Halifax
Virtual Academy, October 2022, iap2 Planning Course
This course is key if you’ve struggled with who should be at the table, how to reach them and providing entry points for meaningful engagement.
Community Planner, North Cowichan
Virtual Academy, October 2022, iap2 Planning Course
Jessica is one of the most knowledgeable and talented trainers I’ve ever had the privilege of learning from. She truly understands the value of public participation and has so much practical experience herself that she provides real-world examples and can easily show how to implement all the theory. She’s a stellar trainer and a true professional.
This training experience has been the best of my career. It’s filled my cup and left me feeling energized to make things better.
Delaney was fantastic to work with. The amount of time and effort put in leading up to our session resulted in an engaging experience that was reflective of the needs of our group.
An amazing course with lots of tools to get the engagement process started!
Jessica Delaney is a dynamic and energetic course instructor who keeps the material relevant and fun! She is respectful mindful of cultural safety and competencies in engagement work as well. I would highly recommend this course to anyone working on engaging with communities.
If you or your organization make decisions that impact internal or external people (and really, who doesn’t?) this course will be a game-changer. This investment will pay off in better, more informed, more collaborative, and more effective decision making and change-management processes.
A highly creative approach with numerous case studies.
Architect, Vancouver
Virtual Academy, June 2022, iap2 Techniques Course
As a start-up society, the material helped me understand a thoughtful process for effective public engagement. Highly recommend!
This isn’t a course, it is an investment. The return of that investment will be higher quality engagement that will result in more robust decision making.
Communications Manager, Edmonton
Virtual Academy, May 2022, iap2 Planning Course
The iap2 training was a wonderful experience – from the facilitators, to the content, to the activities! As a consultant, these tools will be extremely beneficial both internally and externally with both clients and interested/affected parties. Great experience!
Consultant – Social Environment Analyst, Toronto
Virtual Academy, May 2022, iap2 Planning Course
This course was awesome! It felt like a training experience tailored specifically to my needs.
Manager, Outreach and Stakeholder Engagement, Victoria
Virtual Academy, May 2022, iap2 Planning Course
Amazing course and facilitators. I have recommended my organization develop a program with Delaney and Associates to build a specialized program for us.
Director, Public Affairs, Toronto
Virtual Academy, May 2022, iap2 Planning Course
In a world where we need communication, more than ever. Delaney knows how to guide this process.
Planning & Development Officer, Kneehill County
Virtual Academy, May 2022, iap2 Planning Course
This course is fantastic! It is the perfect mix of theory with practice. Richard and Naomi’s ability to make complex topics easy to understand is surpassed by none. Thank you!
Policy, Advisor, Toronto
Virtual Academy, May 2022, iap2 Planning Course
Hindsight is 20-20! Take the training before you embark on a challenging project. It is always more challenging to fix mistakes after the fact. Lots of good information to help with any level of public participation.
Senior Project Engineer, Waterloo
Virtual Academy, March 2022, iap2 Planning Course
Delaney did an excellent job distilling complex information into a digestible, easy to learn course. Loved the group work throughout. Richard and Naomi (our facilitators) were so great. So much fun!
Project Coordinator, Waterloo
Virtual Academy, March 2022, iap2 Planning Course
The Delaney iap2 course was very helpful for me. It helped explain public engagement and linked it to different levels and spectrums with the helpful techniques for each engagement process.
Landscape Technologist, Waterloo
Virtual Academy, March 2022, iap2 Techniques Course
Delaney’s Virtual Academy was well facilitated and solid, targeting learning on public engagement techniques.
Senior Project Engineer, Waterloo
Virtual Academy, March 2022, iap2 Techniques Course
Jessica is an amazing facilitator. I learned so much from this course…thank you!
Director, Victoria
Virtual Academy, March 2022, iap2 Techniques Course
Iap2 Techniques brought the planning content and theory to life through a focused, fulsome, and engaging online format.
Participant, Toronto
Virtual Academy, March 2022, iap2 Techniques Course
If you are deciding which service provider to choose for your IAP2 courses, look no further! Delaney & Associates have created an extensive course that is interactive, fun, and informative. It’s not an easy job to keep the attention and focus of adults who have busy lives when teaching online, but Delaney did an excellent job with timely breaks, discussion periods, and real-life examples to support the course material. Also, they sent the training manuals directly to my home and kept up frequent communication prior to classes starting. I have learned a great deal from this course and Richard is a wealth of knowledge. 10/10 stars.
Planner, Toronto
Virtual Academy, April 2022, iap2 Planning Course
My master class – authentic, thoughtful, fun and well-paced – this was a great use of my time. My communications and engagement tool kit runneth over!
Director of Collaborative Engagement, Victoria
Virtual Academy, April 2022, Communicating for Engagement Course
Excellent, informative sessions that really hone in methods and strategies for improving engagement, managing risks and improving your ability to communicate with your audience overall.
Communications Coordinator, Victoria
Virtual Academy, April 2022, Communicating for Engagement Course
This course has given me the foundation to build more meaningful and valuable communication products to support future engagement projects.
Grant Research Analysis/Community Engagement, City of Quinte West
Virtual Academy, April 2022, Communicating for Engagement Course
Richard Delaney and Naomi Devine did a great job walking us through each effective public participation technique, highlighting pros and cons, and providing real-life examples. The training was well organized, and I feel equipped to prepare for a positive public engagement in the future.
The Delaney iap2 course was very helpful for me. It helped explain public engagement and linked it to different levels and spectrums with the helpful techniques for each engagement process.
The foundational iap2 Planning Course delivered by Delaney & Associates was a smart investment. I’d recommend this training to anyone who wants to be more thoughtful in approaching public-facing projects to avoid headaches and heartbreak on the Back 9 of these projects.
The Delaney course exceeded my expectations in building my knowledge of public engagement, was exceptionally designed and fit well with balancing my regular work week.
Great A-Z of engagement! All health care leadership would benefit.
Jessica is a talented and charismatic instructor. It can be challenging to stay engaged in virtual settings for longer than an hour, but Jessica made it easy to stay engaged for two-hour zoom sessions. Her expertise in her field is evident and her myriad professional examples make her relatable.
Delaney provided the best facilitation of a training course I have ever experienced. The balance of theory and stories made learning interesting, relevant and applicable. Although I am not a P2 expert, I am finishing this course feeling excited and more confident about P2. Excellent course and trainer.
I am a community planning consultant with close to 20 years of experience and have worked with near 30 municipalities in Alberta, BC and Saskatchewan. Each time I train with Delaney, I learn something new and feel reinvigorated to engage communities. If you haven’t done training with Delaney yet, sign up!
This course was transformational. Thank you for changing the way I think about facilitation and engagement planning. All I can say is WOW!
Great course! Clearly developed around a wealth of knowledge and experience. Looking forward to using these tools to show the value of our consultation projects and establish a strong baseline framework we can build on overtime.
This course has given me the tools to confidentially engage with the community moving forward.
Delaney’s Planning course was extremely insightful and gave me a realistic framework and rationale that I can use daily at work. Jessica was an amazing instructor and facilitator who is able to teach concepts in an easy way by bringing them to life through relevant case studies and her own rich experiences as an engagement professional. A must-have course for professionals who would like to learn or brush up on their public participation planning knowledge and skills!
This course sets a solid foundation for building out a communications plan that will lead to successful engagement – a must for any organization committed to meaningful and authentic engagement with their communities.
Communications Director, Nanaimo
Virtual Academy, November 2021, Communicating for Engagement
Excellent course if you have to develop anything that will involve engagement. It’s useful and different from the other technical training we are usually offered.
Jessica created a supportive environment for the group to look at how we communicate. I appreciated the open conversation. Words have always held value for me and being able to take a critical (but kind!) look at where I might be able to improve was so helpful.
Delaney’s Producing Virtual Meetings training provided me with practical tools and resources to use in my every-day work. The training helped me build up my skills, solidify my knowledge, and establish the confidence I need to take the meetings I produce to a higher level professionally. I will use what I learned daily.
A fantastic course to learn the fundamentals of facilitating and producing an effective meeting. Thank you, Jessica and Kristi for sharing lessons learned!
Training Specialist, Ottawa
Virtual Academy, October 2021, Producing Virtual Meetings
Excellent course. As a PMPA graduate and career public servant, this information is of the utmost relevance both for internal and external participation practices.
This course is wonderful for small organizations who need to engage the public but don’t have a dedicated engagement staff or budget to hire a consultant. You learn practical techniques and tools to effectively work toward your objectives.
I really enjoyed a lot from this course. The trainer was passionate and shared their expertise in a way I could relate. I will definitely be able to use what I learned in my work!
Jessica provided an engaging and safe learning environment and gave invaluable insight of all stages of the IAP2 process based on her experiences.
This course is a fabulous way to familiarize yourself with the concepts of public participation, and provides a wealth of opportunity to become a seasoned pro. It is a course all levels of expertise can learn from, and Jessica is an excellent facilitator!
A thought-provoking course, centered around helping us ask “WHY” engage, before we plan “HOW” to engage.
Well delivered, organized, interactive and fun workshop to attend. In many online workshops I tune out at some point, but not once have I been distracted. Jessica is a fabulous facilitator! Content is current and informative, and so relevant to my work.
Engagement Analyst, Calgary
Virtual Academy, June 2021, iap2 Planning Course
Jessica and Kristi were an excellent team of facilitators, who provided a safe environment to ask questions and be curious. Their use of real world examples and links to implement work brought the course to life.
Digital Marketing Specialist, Winnipeg
Virtual Academy, June 2021, iap2 Planning Course
This learning session was so valuable for me in my role. I am embarking on a project that will involve patient engagement. There were a number of things I hadn’t considered when doing ‘Community Engagement’ activities. I very much appreciate this instruction! I will be implementing the suggestions immediately.
The team at Delaney provided a great online learning experience and moved through some very detailed material in an engaging and fun format. I learned a lot in a short period of time that is very applicable to my role.
Manager of Workplace Equity, Diversity and Inclusion, Guelph
Virtual Academy, May 2021, iap2 Planning Course
I cannot even express the value in the iap2 Planning course. Engaging, invigorating, and inspiring (even in the online format!) I would recommend that anyone who wants to facilitate good public Engagement take this course!
Communications Specialist, Oak Bay
Virtual Academy, May 2021, iap2 Planning Course
Looking at the number of techniques? Overwhelming. The way Richard delivers the information? He breaks it down, provides great examples and makes it achievable. Also, they make you feel supported as you go into the world to do your own engagement and that is invaluable!
Communications Specialist, Oak Bay
Virtual Academy, May 2021, iap2 Techniques Course
I’ve taken a lot of Delaney training over the years and I think this course really highlights Jessica’s downright natural talent! So brilliant. So hilarious. So fun!
This is an excellent workshop for anyone looking to build their virtual facilitation skills. We all find ourselves in this COVID-19 reality where our work has transitioned to virtual. This transition has caused anxiety for many who are new to facilitation or virtual techniques. This workshop will help equip you with practical tools to feel more comfortable in these new roles we find ourselves in. I will be telling all of my colleagues about the workshop to help build our collective capacity. Thank you, Jessica and Brittany!
Awesome course that I would recommend to those interested in taking their approach to engagement evaluation to the next level.
Wow, Amazing training that will change how I do things in the future.
I highly recommend that anyone who facilitates virtual meetings take this course! The facilitators provided fun, interactive, and useful instruction that I will find very valuable for my next virtual event.
This will be the best 9 hours you will spend in learning skills to successfully facilitate in a virtual setting. There will be something you can unlearn, relearn, and learn. And have fun!
This course was incredibly helpful. I had a basic understanding of engagement tactics and activities, but this course helped build a process driven foundation to build stronger engagement plans from.
This workshop was fantastic. I considered myself to be an effective communicator, knowledgeable about how to meaningfully engage. This workshop helped me realize I have much more to learn. I now have new ideas about how to more fully integrate patients’ and families’ lives experiences into our planning and decision-making.
This course was a lovely addition to my facilitation toolkit and a must for anyone wanting to deepen their skills and approach to facilitation. It highlighted an authentic, empathetic yet very effective approach. It also gave me some excellent tangible tools to use, and techniques to practice moving forward.
The training helped me put together my previous experience & formal training. The learnings I am bringing back to my organization, professional development, and even personal life are very transferable to different situations and scenarios.
I’ve taken IAP2’s Foundations (Planning and Techniques) course and found Delaney and Associates Facilitating Engagement crash course incredibly valuable, engaging, and fun. They do a fantastic job distilling down a lot of comprehensive information into key principles and points that we, as health care practitioners, can apply right away.
Delaney’s Engagement Surveys course was perfect for our organization. Lots of smart, practical information we could apply immediately, conveyed by seasoned pros in a thoughtful, fun way that made us all eager to put what we’d learned to use. I highly recommend this excellent course.
I found the Delaney IAP2 Virtual Academic training well-paced, varied and engaging, with an energetic trainer, committed support team, and excellent background materials. This was an enjoyable way to learn.
Communications Director, Vernon
Virtual Academy, April 2021, iap2 Planning Course
The IAP2 Planning for Effective Public Participation course offered by Engage Delaney has really helped me, in my current role. Being new-ish to engagement (< 2 years) but having been in my position for over a year. I had some knowledge about best practices and how to do my job, but I really didn’t know the Why behind it. This course filled in the blanks for me, and it helped me understand on a deeper level all the thinking, planning, and strategy that goes into truly meaningful engagement. Real-life examples including current events and relevant news articles and videos helped set the stage for me to apply the IAP2 Principles to actual, tangible examples. Before the course was over, I had already used many of the course’s tools in my current role. I am looking forward to the upcoming Techniques course where I suspect I will get even more tools for my engagement toolbox. Thanks Delaney!
Senior Stakeholder Relations Advisor, Strategic Initiatives, Vancouver
Virtual Academy, February 2021, iap2 Planning Course
Jessica was a fantastic facilitator and made the learning fun – time flew by!
Communications Specialist, Cariboo Regional District
Virtual Academy, April 2021, iap2 Techniques Course
Fantastic course, facilitator and producer. Highly recommend. You will not be disappointed.
Communications Specialist, Williams Lake
Virtual Academy, April 2021, iap2 Techniques Course
A very engaging learning environment. I felt comfortable and well supported throughout the course.
Public Affairs Coordinator, Toronto
Virtual Academy, April 2021, Facilitating Engagement Workshop
This course was a lovely addition to my facilitation toolkit and a must for anyone wanting to deepen their skills and approach to facilitation. It highlighted an authentic, empathetic yet very effective approach. It also gave me some excellent tangible tools to use, and techniques to practice moving forward.
Team-based care facilitator, Kamloops
Virtual Academy, April 2021, Facilitating Engagement Workshop
Great insight on leading facilitation sessions, what works and doesn’t. Makes you aware of aspects to consider to make participants communicate.
On-Site Support Supervisor, Calgary
Virtual Academy, April 2021, Facilitating Engagement Workshop
The content, pace, work exercises and online learning tools of this professional development session were excellent, practical, and useful. The knowledge I obtained will be applicable right away to many work projects I am leading. The trainer was great, kept our energy and attention up, plus lead very good and relevant conversations to reinforce the theory learned. I strongly recommend it.
Richard and Naomi delivered a well-planned, thoughtful, and dynamic Foundations course that really focused on the importance of critical thinking when planning a fulsome and effective engagement.
Jessica Delaney leads a masterclass in tools for effective engagement with relevant, real-life case studies that resonate. I recommend for all levels of experience!
I would highly recommend everyone who works within a municipality to take this course.
This course did not feel like a virtual course. It was interactive and interesting, we could almost feel like we were in the same room as Richard and the Group!
Project Manager, Yellowknife
The Delaney team’s approach to learning was fun and engaging. As a newcomer to the industry or a seasoned practitioner there is something for everyone.
Engagement Specialist, Prince George
Virtual Academy, November 28 – 1 December 2022, iap2 Planning Course
The Delaney IAP2 Planning course was exceptionally well-delivered. Highly recommended for all budding public engagement professionals.
Senior Communications Advisor, Prince Rupert
Virtual Academy, November 28 – 1 December 2022, iap2 Planning Course
The Delaney IAP2 Planning course was exceptionally well-delivered. Highly recommended for all budding public engagement professionals.
Senior Communications Advisor, Prince Rupert
Virtual Academy, November 28 – 1 December 2022, iap2 Planning Course