Delaney and Associates Inc.

Staying Connected During COVID-19

A 2022 Engagement Forecast…looking back to look ahead

January 5, 2022

Making, not Finding, Time: A holiday wish for you

December 14, 2021

Welcome, Rebecca Recant! Our Newest Engagement + Communications Specialist

December 8, 2021

About COVID-19 and Registering for Training Courses

If you choose to change your training plans with Delaney, we understand. You can cancel or re-schedule any course registration with a full refund up to 72 hours before the course start date; however, non-attendance, without cancellation, is subject to full payment. This policy is in effect until further notice, due to COVID-19 uncertainties. We reserve the right to reschedule or cancel a course within two weeks of a start date, due to insufficient registration.

This policy will be in effect until further notice.

By popular demand in these interesting times, Delaney is pleased to offer the iap2 Planning for Effective Public Participation course virtually in two online formats. Delaney is pleased also to offer the iap2 Techniques for Effective Public Participation course in an online format. Please see our updated Training Page for more information. Check out our Facilitating Engagement Virtual Academy as well.

Take good care and stay well.

The D+A Training Team

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Upcoming Delaney and IAP2 Training

Delaney is highly regarded and much sought out for its International Association for Public Participation (IAP2) training.

We are very excited to announce the release of our Delaney iap2 Foundations Virtual Academies. Take your learning online, with participant-friendly rates and options. Our virtual academies are as intense and interactive as our in-person sessions! Dates for our iap2 Planning and Techniques Virtual Academies can be found at https://www.rmdelaney.com/training/upcoming-iap2-courses/#top

We have also released seven new courses under the Confidence and Refinement Series.

See our new training page for more information on each course.

Courses in the Confidence Series include: Introducing the Promise of Engagement, Foundations of Authentic Engagement, Facilitating Engagement Plans, Producing Virtual Meetings and Communicating for Engagement.

Courses in the Refinement Series include: Evaluating Engagement and Designing Engagement Surveys.

What our participants say...

I am a community planning consultant with close to 20 years of experience and have worked with near 30 municipalities in Alberta, BC and Saskatchewan. Each time I train with Delaney, I learn something new and feel reinvigorated to engage communities. If you haven’t done training with Delaney yet, sign up!

Community Planner, Canmore

Virtual Academy, December 2021, Facilitating Engagement Plans

This course was transformational. Thank you for changing the way I think about facilitation and engagement planning. All I can say is WOW!

Communications and Community Engagement Coordinator, Edmonton

Virtual Academy, December 2021, Facilitating Engagement Plans

Great course! Clearly developed around a wealth of knowledge and experience. Looking forward to using these tools to show the value of our consultation projects and establish a strong baseline framework we can build on overtime.

Senior Consultations Advisor and Process Lead, Ottawa

Virtual Academy, December 2021, Evaluating Engagement

This course has given me the tools to confidentially engage with the community moving forward.

Landscape Designer, Nanaimo

Virtual Academy, November 2021, iap2 Planning Course

Delaney’s Planning course was extremely insightful and gave me a realistic framework and rationale that I can use daily at work. Jessica was an amazing instructor and facilitator who is able to teach concepts in an easy way by bringing them to life through relevant case studies and her own rich experiences as an engagement professional. A must-have course for professionals who would like to learn or brush up on their public participation planning knowledge and skills!

Communications Officer, Vancouver

Virtual Academy, November 2021, iap2 Planning Course

This course sets a solid foundation for building out a communications plan that will lead to successful engagement – a must for any organization committed to meaningful and authentic engagement with their communities.

Communications Director, Nanaimo
Virtual Academy, November 2021, Communicating for Engagement

Excellent course if you have to develop anything that will involve engagement. It’s useful and different from the other technical training we are usually offered.

Participant, Environment Canada

Virtual Academy, April – May 2021, Foundations for Authentic Engagement Course

Jessica created a supportive environment for the group to look at how we communicate. I appreciated the open conversation. Words have always held value for me and being able to take a critical (but kind!) look at where I might be able to improve was so helpful.

Communications Officer, Kingston

Virtual Academy, November 2021, Communicating for Engagement

Delaney’s Producing Virtual Meetings training provided me with practical tools and resources to use in my every-day work. The training helped me build up my skills, solidify my knowledge, and establish the confidence I need to take the meetings I produce to a higher level professionally. I will use what I learned daily.

Registered Nurse, Prince George

Virtual Academy, October 2021, Producing Virtual Meetings

A fantastic course to learn the fundamentals of facilitating and producing an effective meeting. Thank you, Jessica and Kristi for sharing lessons learned!

Training Specialist, Ottawa
Virtual Academy, October 2021, Producing Virtual Meetings

Excellent course. As a PMPA graduate and career public servant, this information is of the utmost relevance both for internal and external participation practices.

Supervisor, Kingston

Virtual Academy, October 2021, iap2 Planning Course

This course is wonderful for small organizations who need to engage the public but don’t have a dedicated engagement staff or budget to hire a consultant. You learn practical techniques and tools to effectively work toward your objectives.

Administrator and Funding Manager, Squamish

Virtual Academy, September 2021, iap2 Techniques Course

I really enjoyed a lot from this course. The trainer was passionate and shared their expertise in a way I could relate. I will definitely be able to use what I learned in my work!

Project Coordinator, Golden

Virtual Academy, September 2021, iap2 Techniques Course

Jessica provided an engaging and safe learning environment and gave invaluable insight of all stages of the IAP2 process based on her experiences.

Community Engagement Manager, Vancouver

Virtual Academy, September 2021, iap2 Planning Course

This course is a fabulous way to familiarize yourself with the concepts of public participation, and provides a wealth of opportunity to become a seasoned pro. It is a course all levels of expertise can learn from, and Jessica is an excellent facilitator!

Policy Analyst, Burnaby

Virtual Academy, September 2021, iap2 Planning Course

A thought-provoking course, centered around helping us ask “WHY” engage, before we plan “HOW” to engage.

Planner II, City of St. Albert

Virtual Academy, September 2021, iap2 Planning Course

Well delivered, organized, interactive and fun workshop to attend. In many online workshops I tune out at some point, but not once have I been distracted. Jessica is a fabulous facilitator! Content is current and informative, and so relevant to my work.

Engagement Analyst, Calgary
Virtual Academy, June 2021, iap2 Planning Course

Jessica and Kristi were an excellent team of facilitators, who provided a safe environment to ask questions and be curious. Their use of real world examples and links to implement work brought the course to life.

Digital Marketing Specialist, Winnipeg
Virtual Academy, June 2021, iap2 Planning Course

This learning session was so valuable for me in my role. I am embarking on a project that will involve patient engagement. There were a number of things I hadn’t considered when doing ‘Community Engagement’ activities. I very much appreciate this instruction! I will be implementing the suggestions immediately.

Participant

Virtual Academy, February 2021, Promise of Engagement Course

The team at Delaney provided a great online learning experience and moved through some very detailed material in an engaging and fun format. I learned a lot in a short period of time that is very applicable to my role.

Manager of Workplace Equity, Diversity and Inclusion, Guelph
Virtual Academy, May 2021, iap2 Planning Course

I cannot even express the value in the iap2 Planning course. Engaging, invigorating, and inspiring (even in the online format!) I would recommend that anyone who wants to facilitate good public Engagement take this course!

Communications Specialist, Oak Bay
Virtual Academy, May 2021, iap2 Planning Course

Looking at the number of techniques? Overwhelming. The way Richard delivers the information? He breaks it down, provides great examples and makes it achievable. Also, they make you feel supported as you go into the world to do your own engagement and that is invaluable!

Communications Specialist, Oak Bay
Virtual Academy, May 2021, iap2 Techniques Course

I’ve taken a lot of Delaney training over the years and I think this course really highlights Jessica’s downright natural talent! So brilliant. So hilarious. So fun!

Participant
Virtual Academy, December 2020, Producing Virtual Meetings Course

This is an excellent workshop for anyone looking to build their virtual facilitation skills. We all find ourselves in this COVID-19 reality where our work has transitioned to virtual. This transition has caused anxiety for many who are new to facilitation or virtual techniques. This workshop will help equip you with practical tools to feel more comfortable in these new roles we find ourselves in. I will be telling all of my colleagues about the workshop to help build our collective capacity. Thank you, Jessica and Brittany!

Participant
Virtual Academy, January 2021, Producing Virtual Meetings Course

Awesome course that I would recommend to those interested in taking their approach to engagement evaluation to the next level.

Participant
Virtual Academy, October 2020, Evaluating Engagement Course

Wow, Amazing training that will change how I do things in the future.

Participant

Virtual Academy, March 2021, Virtual Facilitation Course

I highly recommend that anyone who facilitates virtual meetings take this course! The facilitators provided fun, interactive, and useful instruction that I will find very valuable for my next virtual event.

Participant

Virtual Academy, March 2021, Facilitating Virtual Meetings Course

This will be the best 9 hours you will spend in learning skills to successfully facilitate in a virtual setting. There will be something you can unlearn, relearn, and learn. And have fun!

Participant

Virtual Academy, March 2021, Virtual Facilitation Course

This course was incredibly helpful. I had a basic understanding of engagement tactics and activities, but this course helped build a process driven foundation to build stronger engagement plans from.

Analyst, Victoria

Virtual Academy, March 2021, iap2 Planning Course

This workshop was fantastic. I considered myself to be an effective communicator, knowledgeable about how to meaningfully engage. This workshop helped me realize I have much more to learn. I now have new ideas about how to more fully integrate patients’ and families’ lives experiences into our planning and decision-making.

Participant

Virtual Academy, March 2021, Communicating for Engagement Course

This course was a lovely addition to my facilitation toolkit and a must for anyone wanting to deepen their skills and approach to facilitation. It highlighted an authentic, empathetic yet very effective approach. It also gave me some excellent tangible tools to use, and techniques to practice moving forward.

Participant

Virtual Academy, April 2021, Facilitating Engagement Plans Course

The training helped me put together my previous experience & formal training. The learnings I am bringing back to my organization, professional development, and even personal life are very transferable to different situations and scenarios.

Participant
Vancouver, March 2020, Facilitating Engagement Plans Course

I’ve taken IAP2’s Foundations (Planning and Techniques) course and found Delaney and Associates Facilitating Engagement crash course incredibly valuable, engaging, and fun. They do a fantastic job distilling down a lot of comprehensive information into key principles and points that we, as health care practitioners, can apply right away.

Participant

Vancouver, March 2020, Facilitating Engagement Course

Delaney’s Engagement Surveys course was perfect for our organization. Lots of smart, practical information we could apply immediately, conveyed by seasoned pros in a thoughtful, fun way that made us all eager to put what we’d learned to use. I highly recommend this excellent course.

Participant

Virtual Academy, April 2021, Designing Engagement Surveys Course

I found the Delaney IAP2 Virtual Academic training well-paced, varied and engaging, with an energetic trainer, committed support team, and excellent background materials. This was an enjoyable way to learn.

Communications Director, Vernon
Virtual Academy, April 2021, iap2 Planning Course

The IAP2 Planning for Effective Public Participation course offered by Delaney + Associates has really helped me, in my current role. Being new-ish to engagement (< 2 years) but having been in my position for over a year. I had some knowledge about best practices and how to do my job, but I really didn’t know the Why behind it. This course filled in the blanks for me, and it helped me understand on a deeper level all the thinking, planning, and strategy that goes into truly meaningful engagement. Real-life examples including current events and relevant news articles and videos helped set the stage for me to apply the IAP2 Principles to actual, tangible examples. Before the course was over, I had already used many of the course’s tools in my current role. I am looking forward to the upcoming Techniques course where I suspect I will get even more tools for my engagement toolbox. Thanks Delaney!

Senior Stakeholder Relations Advisor, Strategic Initiatives, Vancouver
Virtual Academy, February 2021, iap2 Planning Course

Jessica was a fantastic facilitator and made the learning fun – time flew by!

Communications Specialist, Cariboo Regional District
Virtual Academy, April 2021, iap2 Techniques Course

Fantastic course, facilitator and producer. Highly recommend. You will not be disappointed.

Communications Specialist, Williams Lake
Virtual Academy, April 2021, iap2 Techniques Course

A very engaging learning environment. I felt comfortable and well supported throughout the course.

Public Affairs Coordinator, Toronto
Virtual Academy, April 2021, Facilitating Engagement Workshop

This course was a lovely addition to my facilitation toolkit and a must for anyone wanting to deepen their skills and approach to facilitation. It highlighted an authentic, empathetic yet very effective approach. It also gave me some excellent tangible tools to use, and techniques to practice moving forward.

Team-based care facilitator, Kamloops
Virtual Academy, April 2021, Facilitating Engagement Workshop

Great insight on leading facilitation sessions, what works and doesn’t. Makes you aware of aspects to consider to make participants communicate.

On-Site Support Supervisor, Calgary
Virtual Academy, April 2021, Facilitating Engagement Workshop

The content, pace, work exercises and online learning tools of this professional development session were excellent, practical, and useful. The knowledge I obtained will be applicable right away to many work projects I am leading. The trainer was great, kept our energy and attention up, plus lead very good and relevant conversations to reinforce the theory learned. I strongly recommend it.

Policy Specialist, Winnipeg

Virtual Academy, February 2021, iap2 Planning Course

Richard and Naomi delivered a well-planned, thoughtful, and dynamic Foundations course that really focused on the importance of critical thinking when planning a fulsome and effective engagement.

Communication Advisor, Victoria

Virtual Academy, December 2020, iap2 Planning Course

Fantastic Learning in a virtual or in person environment. They found a way to deliver virtually that was engaging, interactive and interesting!

Regional Lead, Research & Knowledge Translation in Long Term Care, Prince George
Virtual Academy, December 2020, iap2 Planning Course

This highly effective, well delivered training will be extremely useful for me going forward in my job. I would consider it essential training for anyone employed in the Canadian Government that does engagement with the public.

Provincial Liaison and Partnership Coordinator, Winnipeg
Virtual Academy, November 2020, iap2 Planning Course

Found this course to prove its reputation as the gold standard in engagement.

Communications and Engagement Specialist, Vaughan
Virtual Academy, November 2020, iap2 Planning Course

Richard and his Team provided an excellent session and provided a great online space for discussion.

Senior Planner, Toronto
Virtual Academy, November 2020, iap2 Planning Course

Reminder that doing this ‘right’, which takes time, will save time in the long term and give us a better result.

Regional Board Director, Lillooet
Virtual Academy, November 2020, iap2 Decision Makers Workshop

Understanding how and when to deploy techniques like these is crucial for anyone looking to do engagement work. This course is a fantastic entry into this world.

Senior Policy Analyst, Victoria
Virtual Academy, November 2020, iap2 Techniques Course

Well worth my time and effort – applicable and challenging learning – enjoyed it immensely.

Executive Director, Kamloops

Virtual Academy, November 2020, iap2 Techniques Course

This was an excellent foundational course in public participation. I found the sessions engaging and interactive, and provided key knowledge on the process of planning public participation processes.

Communications and Education Coordinator, Ottawa
Virtual Academy, October 2020, iap2 Planning Course

This techniques course was extremely helpful in understanding different types of techniques and how to facilitate engagement.

Principal, Calgary

Virtual Academy, October 2020, iap2 Techniques Course

I thoroughly enjoyed the techniques course and the professionalism, and the expertise of the Delaney trainer (Jessica) made the course a wonderful learning experience that I will recommend to others within my organization.

Communications Coordinator, Fredericton

Virtual Academy, October 2020, iap2 Techniques Course

This public participation Planning course has opened my eyes to a new avenue of public participation. What I thought was engaging and listening to our residents was completely changed for the better. I’m excited to share with my colleagues and council and to integrate the planning process into the culture of our community.

Town Clerk, Burnaby

Virtual Academy, October 2020, iap2 Planning Course

Delaney are incredible facilitators! They are knowledgeable, passionate, and enthusiastic about sharing information and tools for effective public participation.

Director of Housing Services, Cranbrook
Virtual Academy, September 2020, iap2 Planning Course

Thanks for the great training! I am feeling very fired up about what I’ve learned about engagement and I’m keen on building on the experience I’ve had already with engagement and putting my new knowledge to the test.

Public Program Coordinator, Calgary
Virtual Academy, September 2020, iap2 Techniques Course

Highly recommend the course facilitated by Delaney before embarking on any public participation process.

Executive Director, Comox Valley

Virtual Academy, September 2020, iap2 Planning Course

Outstanding instruction, from facilitators clearly drawing from a wealth of experience.

Manager, Strategic Initiatives, Victoria

Virtual Academy, October 2020, iap2 Planning Course

Excellent course! Very engaging and I learned a lot! I was worried to take the online format but it was extremely well run and facilitated and I felt like I was in a classroom.

Urban Designer, Vancouver

Virtual Academy, September 2020, iap2 Planning Course

The Delaney iap2 Virtual Academy – Planning provided a fresh and modern approach to planning for initiatives that left me feeling prepared and excited to lead initiatives within my organization.

Quality, Patient Safety and Patient Relations Specialist, Niagara Region

Virtual Academy, September 2020, iap2 Planning Course

Planning for Effective Public Participation was a terrific course that broadened my understanding of Process and the important role the public can play. This course would be a great building block for not only Public Engagement Professionals, but those in Project Management, in Communications, Stakeholder Relations, at the Executive Level, any anyone involved in large-scale decision making.

Communications Specialist, Vancouver

Virtual Academy, September 2020, iap2 Planning Course

Rich with insight, filled with practical information that I can take immediately into my current position! This course was exactly what I was looking for. It provided the right amount of introductory theory to begin on the practical applications of the coursework. The digital format was more engaging than ANY in-person course I have taken. Richard and Naomi were supportive, knowledgeable, and professional going above and beyond the instruction I expected. I would highly recommend this to anyone looking for a course in Public Participation.

Communications & Engagement Lead, Toronto

Virtual Academy, August 2020, iap2 Planning Course

I got a lot out of the online training for iap2 Techniques. I was skeptical at first with having this type of training on an online format, but it exceeded my expectations. I now have lots of skills and tools to apply to my everyday work thanks to Delaney & Associates

Communications Officer, Vancouver

Virtual Academy, September 2020, iap2 Techniques Course

Such a positive rich learning experience and lots of fun too!

Clerk Typist III, Burnaby

Virtual Academy, September 2020, iap2 Planning Course

An engaging course that builds your foundation to think strategically and what techniques you might find or look to build in your toolbox. Thanks Richard and Brittany, this was fantastic

Social Economic Analyst, Vancouver

Virtual Academy, September 2020, iap2 Techniques Course

It’s been such an inspiring virtual learning experience – lots of tools, resources and sharing of awesome ideas. Both Richard and Brittany were very friendly and approachable. I enjoyed it at full!

Admin Support, Burnaby

Virtual Academy, September 2020, iap2 Techniques Course

Rich with insight, filled with practical information that I can take immediately into my current position! This course was exactly what I was looking for. It provided the right amount of introductory theory to begin on the practical applications of the coursework. The digital format was more engaging than ANY in-person course I have taken. Richard and Naomi were supportive, knowledgeable, and professional going above and beyond the instruction I expected. I would highly recommend this to anyone looking for a course in Public Participation.

Communications & Engagement Lead, Toronto
Virtual Academy, August 2020, iap2 Planning Course

Wonderful training! I feel much more confident in understanding how to use techniques and why you would choose them.

Program Coordinator, Calgary

Virtual Academy, September 2020, iap2 Techniques Course

The online format for the course exceeded my expectations. Richard was an engaging teacher and I’d definitely recommend this course.

Communications and Community Engagement Specialist, Guelph
Virtual Academy, July 2020, iap2 Planning Course

The breakout rooms were extremely helpful. There are times when virtual training sessions can get boring and people lose attention, however the way the course was organised, I felt fully involved. Through the breakout group session, I was able to use the information that Jessica gave in her lecture and implement them on the case studies.

Project Manager, Vancouver

Virtual Academy, July 2020, iap2 Foundations Course

Great course content that is enhanced with real-life examples to discuss and learn from.

Senior Manager, Communications, Vancouver

Virtual Academy, July 2020, iap2 Foundations Course

The course instructors, Richard and Brittany, were well teamed and balanced in the production of all the sessions. It was joyful and easy to participate and follow along. Thank you.

Senior Planning Associate, Vancouver
Virtual Academy, July 2020, iap2 Planning Course

I highly recommend this course to anyone who is interested in learning more about engagement. Jessica was an excellent facilitator who made the course interesting and engaging, even over Zoom.

Segement Manager, Vancouver

Virtual Academy, July 2020, iap2 Foundations Course

Approaching engagement with integrity and effectiveness for a successful outcome.

Planner, Portland, Oregon
Virtual Academy, July 2020, iap2 Planning Course

I greatly appreciate the formation. The content was very accurate, the material clear and supportive and the animation just great, even on an all distance format, covid obliged.

Consultant, Montreal
Virtual Academy, July 2020, iap2 Planning Course

I really enjoyed the virtual iap2 planning module. It gave me the opportunity to look at my work and how to really reach people, while also exploring how to be more inclusive, in order to conduct better engagements.

Project Officer, Ottawa

Virtual Academy, June 2020, iap2 Foundations Course

Staying Connected During COVID-19

New Training for a New Year

Building Rapport, Quickly

A 2022 Engagement Forecast…looking back to look ahead

Making, not Finding, Time: A holiday wish for you

Welcome, Rebecca Recant! Our Newest Engagement + Communications Specialist

Donating Close to Home

About COVID-19 and Registering for Training Courses

Upcoming Delaney and IAP2 Training

What our participants say...

Business Hours

Latest News

IAP2 Training Schedule