Delaney and Associates Inc.

23 Years of Engagement Excellence

Helping governments, business and NGOs build relationships with their stakeholders since 1996.

To you, it’s a development project.
To local families, it’s change and they like the neighbourhood just the way it is.
For you, patient and community engagement is the new normal.
For many Canadian families, it’s about having the care they need when they need it.
To you, it’s a parks master plan.
To kids and their parents, it’s just about fun with friends.

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Upcoming IAP2 + Facilitating Engagement Training

Delaney + Associates is highly regarded and much sought out for its International Association for Public Participation (IAP2) training.

We offer the IAP2 five-day Foundations in Effective Public Participation program several times a year, in Calgary, Toronto, Vancouver and other Canadian cities. Organizational and hosted Foundations programs are also available. Learn from our highly-experienced, talented trainers and engagement practitioners.

What our participants say...

Jessica was a fantastic facilitator – truly demonstrated best practice while leading the training. Just having the chance to watch her work was a learning in itself.

SEI-VS, Seattle

Vancouver, May 2019, iap2 Foundations Course

Presenter was engaging, materials were well presented. Different tools were used to facilitate and assist different type of learning (videos, graphics, sharing experiences).

Improvement Coodinator, Vancouver

Vancouver, May 2019, iap2 Foundations Course

Jessica Delaney was an excellent facilitator who was not just engaging but full of wisdom and practical advice. The content was broad, but she delivered it expertly and never lost the room’s attention. In my role in marketing, I have new tools and directly applicable strategies to gain a better understanding of stakeholder needs.

Divisional Manager, Marketing & Communications, Nanaimo

Vancouver, May 2019, iap2 Foundations Course

An interactive workshop with signature content, it will suit to all levels of engagement practitioners, those who have just started and those who already gained confidence in this field.

Socio-Economic and Engagement Specialist, Calgary

Vancouver, June 2019, D+A Facilitating Engagement Course

A refresher on what real engagement means and its power.

Executive Director, Vancouver

Vancouver, May 2019, iap2 Decision Makers Workshop

The iap2 workshop delivered by Delaney + Associates was wonderfully facilitated, providing expert examples of how we as an organization can better engage!

Development Coordinator, Vancouver

Vancouver, April 2019, iap2 Foundations Course

I drove 1 ½ to 2 hours each direction (from home) to attend the five-day training. Despite long, full days and the commute, I felt completely energized to the end. Thank you for your brilliant facilitation Jessica!

Executive Director, Langley

Vancouver, April 2019, iap2 Foundations Course

This course opened my eyes to a wider scope of what Public Participation can be. I can’t wait to swap out my old techniques for a few new ones in my Public Affairs tool box.

Public Affairs Coordinator, Fort St. John
Calgary, March 2019, iap2 Foundations

Staff in email correspondence were prompt and courteous, clear and really wonderful to work with. Richard is a fun, positive and energetic facilitator. Gutsy statement – “best adult learning ever!!

Participants

Calgary, March 2019, iap2 Foundations

I enjoyed iap2 Planning. As a practitioner of 7+ years, the session served as a great foundations refresher and it also encouraged me to revisit my day to day engagement practices and to think outside the box.

Public Affairs Advisor, Calgary

Calgary, March 2019, iap2 Foundations

An amazing engaging training with practical, timely examples. Amazing job!

City of Kingston

Kingston, December 2018, iap2 Foundations Course

Richard not only knows this field because he’s been there but he’s a masterful, passionate teacher. A rare, gifted combination. The best training course I’ve ever taken, fun learning-rich and left me wanting more! Thank you for a great week well spent!

Manager, Consumer Insights and Experience

Toronto, November 2018, iap2 Foundations

A hugely valuable, interactive and learning filled course. Highly recommended for anyone working on projects or initiatives that would benefit from participation by the public (which is most)!

Director, Public Affairs & Community Engagement, Vancouver

Vancouver, November 2018, iap2 Planning

The course content was so critical to our work and the learning will make an important impact on improving the results we’ll achieve. Richard delivers the course content with such passion and enthusiasm that the 3 days were one of the best investments our team has made in training and development.

Regional Director, Vancouver

Vancouver, January 2019, IAP2 Foundations Course

Provocative and insightful training that can be incorporated into any field, yet be constantly improved upon thorough reflection, it will never stagnate!

Health Promoter, Nova Scotia

Dartmouth, January 2019, iap2 Foundations Course

This course should be a must for all communications and stakeholder relations professionals. I fond it so beneficial to be given clear structure to the engagement process. I also really enjoyed Richard’s facilitation – he created such a safe, comfortable space to learn in.

Stakeholder Relations Advisor

Calgary, October 2018, iap2 Foundations

iap2 training is a great foundation for those wanting to provide opportunities for truly meaningful, well-designed public participation. The instructor was engaging, creative and offered a plethora of professional experience to supplement /enhance course materials. Highly recommend!

Planner, Burlington

Burlington, November 2018, iap2 Foundations

Richard was an informative, positive presenter who got through the material in a timely fashion and helped us have authentic conversations and learn how to have them with the public.

City Councillor, Duncan

Cowichan, February 2019, iap2 Public Participation for Decision Makers

Merci Beaucoup! Vos conseils on été judicieux et les expériences partagée vont permettre de m’inspirer dans ma pratique.

Conseiller Principal

Montreal, January 2017, Engagement Bootcamp

Jessica is one of the best trainers I have ever had professionally. She is intelligent, articulate, and best of all, she was able to give concrete real-life examples to help us understand the iap2 framework.

Stakeholder Relations, Vancouver
Vancouver, October 2018, iap2 Foundations

Rick helped me look at how I conduct my day-to-day engagement activities in an entirely new way. I appreciate having a process to follow to ensure I hit all steps to success. Thank you!

Community Relations Advisor

Calgary, March 2018, iap2 Foundations

This course exceeded my expectations! Though there was a ton of information over the three days, it was delivered in a manageable, digestible way. One of the best training sessions I have attended!

Community Health Facilitator

Kelowna, September 2018, iap2 Foundations

Jessica was so attentive, thoughtful and full of such wisdom. Her insights were so valuable and helpful. I highly recommend this course.

Sustainable Development Consultant

Vancouver, June 2018, Public Facilitating Engagement Workshop

I came away from the 5-day course feeling excited and energized to go back to my organization to work with my peers and management to start moving towards. Thank you, Richard, and iap2 for your knowledge, experience and sharing it with all of us to make engagement more exciting and impactful.

Community Planner

Toronto, April 2018, iap2 Foundations Course

Fantastic addition to our company’s toolkit not only for engagement but also project management.

General Operations Manager

Toronto, April 2018, iap2 Foundations Course

This is an ideal course for anyone who engages with stakeholders internal or external to their organization. In essence… everyone.

Planning Director

Kingston, March 2018, IAP2 Foundations Course

This course changed the entire organization’s approach to engaging the public, and we will be better for it.

Admin Assistant

Kingston, March 2018, IAP2 Foundations Course

I thoroughly enjoyed both the planning and techniques portions of iap2. Will definitely be looking into the facilitation courses offered by D+A.

Planner

Calgary, March 2018, iap2 Foundations

One of the best learning experiences I have taken part in. Benefits for all parts of any job.

Senior Communications Advisor

Calgary, March 2018, iap2 Foundations

Excellent workshop providing practical tools that can be immediately integrated in your engagement needs.

Manager, Health Authority

Victoria, January 2018, Facilitating Engagement

Appreciate (the) information/education to ensure we challenge traditional models of engagement.

Hospital CEO

Toronto, January 2018, Decision Makers

Great course; the 3 days went by quickly! Jessica kept us learning and engaged in the content the entire time.

Government Analyst

Victoria, November 2017, IAP2 Planning Course

This is a game changer.

Project Manager

Toronto, November 2017, IAP2 Foundations Course

I have taken public engagement courses in university and have been practicing for several years. I wasn’t sure how much I would get out of the course. I ended up really enjoying it and learned a lot. Jessica had a wealth of examples and insights to share. I hope I will do a better job at inform – consult – involve – collaborate – engage(ing) in the future.

Planner

Dawson Creek, October 2017, IAP2 Foundations Course

This has been the most valuable Community Engagement course I have taken in my career to date. The facilitation was authentic and a gold standard to strive to in my own practice, and the tangible take-aways from this workshop are what really sets it apart. I look forward to opportunities to participate in future Delaney + Associates training.

Senior Project Manager

Vancouver, September 2017, Facilitating Engagement Workshop

The passion and excitement that Jess and Rick express for public engagement is truly contagious. This week has been an electric experience! I feel the training has armed me with the knowledge and tools to effectively engage the public in decision making… and beyond!

Patient Research Liaison, Victoria

Vancouver, June 2017, IAP2 Foundations Course

I highly recommend this course. The delivery is done by true professionals with a wealth of experience to share.

City Planner, Grande Prairie

Vancouver, June 2017, IAP2 Foundations Course

This is the most useful course I’ve ever taken. I will use the learnings in every aspect of my life – not just public engagement. The course facilitator was engaging and I feel like I understood and learned more than I was expecting.

Communications Advisor, Ottawa

Gatineau, May 2017, IAP2 Foundations Course

Richard is an excellent facilitator and delivers the material in a dynamic and engaging manner. His own experiences are invaluable to the learning.

Program Manager, Vancouver

Vancouver, January 2019, iap2 Foundations Course

23 Years of Engagement Excellence

Upcoming IAP2 + Facilitating Engagement Training

What our participants say...

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