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Active Listening: The New Superpower

by Jessica Delaney, Principal, Engagement + Strategic Communications Really listening, cutting out the noise of social media, other people and one’s wandering mind, is a superpower. The good news is that unlike jumping over a building, this superpower can be learned, practiced and refined. Active listening is about putting one’s self aside and really seeing someone. It’s about listening without preparing […]

Online learning: the Co-delivery Model

by Valerie Delaney, Principal, Learning + Development We’ve been loving training co-delivery here at Delaney for many years. Richard and I co-delivered our Train the Trainer course countless times to participants who were amazed at how well the co-delivery worked, and were even more amazed – ok, shocked – to see a husband and wife […]

Operating Values: Virtually and In-Person

by Jessica Delaney, Principal, Strategic Communications and Engagement Have you ever had an interaction with someone and you thought: “wow, that was rude” or “what was that about?”. Call them manners, group norms or communications skills, we all interact in different ways with others and have different expectations around how we will engage with one […]

More great news about Delaney online training!

by Valerie Delaney, Principal, Learning + Development Delaney is delivering its third iap2 Planning for Effective Public Participation Virtual Academy July 20 – 24. We are pleased by how the Virtual Academies are rolling out – thanks to a great team effort.  The feedback from participants is very positive and helpful as we sharpen our […]

Virtual IAP2 Training

by Jessica Delaney, Principal, Engagement + Strategic Communications In mid-June I delivered my first virtual IAP2 Planning course. It wasn’t the same as in-person, but different is good too. Here are a few things that I heard from participants that might be insightful for anyone considering online training: Scheduling: We offer two formats – express (over five […]

IAP2 Virtual Academy!

Coming Soon! IAP2 Planning for Effective Public Participation – Virtual Training We are happy to announce we are delivering the IAP2 Planning for Effective Public Participation course as a Virtual Academy. This is course is based on the 20-hour in-person Planning course – now delivered online! It’s new territory, and we are very excited to be […]

Be Kind, Be Calm, Be Safe… and stay connected

by Jessica Delaney, Principal, Engagement + Communications Dr. Bonnie Henry has been a clear leader during these challenging times. She has delivered information clearly, with empathy and in a way that has made, at least me, feel like there is leadership during this time of crisis. The same can be said for Minister Dix (but […]

Engagement Techniques for You and Your Family During COVID-19

by Jessica Delaney, Principal, Engagement + Communications During “normal” times, I would be looking at a busy training calendar and preparing to deliver the IAP2 courses (planning and techniques). As I looked through the manuals recently examining how we might be able to deliver some of the IAP2 Foundations online, I was struck by a […]